Submitted by Kevgod on May 30, 2013
I recently took delivery of my Model S. I paid in full online as requested. When I took delivery of the vehicle the Tesla delivery mangers took me through all the features of the car as usual. (including highlighting the charge limit function. "90% for every day use, 100% for road trips" etc) A few days later my car would charge past 70% or so. I emailed Tesla service and by the next morning the problem was fixed and I got a phone call apologizing for the inconvenience. (amazing service right?)
About 2 weeks later, the car would not charge past the 70% mark again. I called Service again and they told me that my car never charged past that amount ever. At that time, the current charge level was around 85% since I had just completed a charge to 90%. I told them to look at the car data and sure enough they verified that it was at 85%. "That's weird" the tech said. He verified that I had the 60Kw-LITE version (the original 40kw order) which I said yes and he explained that's how they limit it to the 40Kw. If that is true, then why did the delivery managers explain I should only charge to 90%? Why did the service department 2 weeks prior tell me they "fixed" the problem and I was again able to set 90% or 100% charge? Why does my car have the 60Kw emblem on the back (apparently the 40Kw should not have this) As I just found out today, Tesla delivered me a 60Kw car, realized they screwed up, and then put a limit on it without telling me anything!
To TOP IT ALL OFF, they called me and told me that they screwed up and did not charge me enough. Now they want an additional $4900!
Has this happened to anyone else out there! I cant believe such a well run company that created such an amazing product is this sloppy in their delivery process...I would tweet Elon since he is so good at responding to his followers but im sure he has bigger things to worry about.