Submitted by goelec1640 on May 2, 2013
I am quickly loosing patience with Tesla and thier responsiveness to Model S owners. I took delivery on January 2nd. I am still waiting for due bill items - cargo cover, mats and leaky rear light (lighted vanity lights?). I called 2 months ago and asked to have the due bill items resolved. Of course no one ever called back. Last week the rear passenger door could not be opened from the outside - handle came out but that was it. OK, so another service request. Called Menlo Park, no answer and tranferred to Fremont? I think. Left a message, got an email the next day. Email said you have an appointment next Thursday, let us know if that does not work. Ok, I respond that day, where is the appt? Fremont or Menlo Park? How long does it take? Do you have a loaner car? (I do have a job that I need to keep to pay for this $100K vehicle). No respons..... 2 days later another email... no response... 2 days later call talked to someone in Palo Alto (customer advocate- sure). Tell them the whole story... get the same response "we will have someone call you". Here it is Thursday evening - oh the appointment was at 9 am this morning - of course I was a no show because I still do not know where the appointment was... nothing.... Good thing Tesla has you captive for service, because I would have been long gone by now. Oh yeah just bought the 4 year service plan.. Maybe someday I will actually get some service!