Submitted by omarsultan.ca.us on July 22, 2013
So, my MS was ready the week of July 15, unfortunately we ended up going on vacation that week and would not be back until the following Saturday. Because of this, I switched from picking it up in Fremont to getting it home delivered. I expected the first available delivery date to be the following Monday, but on a whim, I asked if they could deliver the MS on Sunday. Lo and behold, my MS was delivered yesterday by a nice man and his son--he normally takes cars to auto shows.
So, why am I long on TSLA? Well, outside of believing in the vision and the technology, two things became apparent:
1) TSLA gets that customer service is key to bridging any stumbles they have as they scale up
2) The fact that an employee was willing to burn 4 hrs of his Sunday to deliver my car speaks volumes about the dedication of TSLA employees--bear in mind, the guy was totally cool about things--very friendly and talkative--if he had any resentment about having to work on a weekend, he hid it really, really well.